FAQ

Shipping

Do you offer free shipping?
Yes — shipping is free on all orders within the United States.

How long does delivery take?
Orders are processed within 1–3 business days. Delivery usually takes 5–12 business days after your order ships. You'll receive a tracking number by email as soon as your order is on its way. See our Shipping Policy for details.

Do you ship outside the U.S.?
At the moment we only ship within the United States.

Orders

Can I change or cancel my order?
Contact us as soon as possible. If your order hasn't shipped yet, we'll do our best to change or cancel it.

Where is my order?
Use the tracking link in your shipping confirmation email, or visit our Track Your Order page.

Returns & refunds

What is your return policy?
We offer a 30-day money-back guarantee. If you're not happy with your purchase, contact us within 30 days of delivery and we'll help you with a return or refund. See our Return & Refund Policy for details.

Sizing

How do I find my size?
Check the size chart on each product page. If you're between sizes, we recommend sizing up for a more comfortable fit.

Payment

Which payment methods do you accept?
We accept Visa, Mastercard, Maestro, Shop Pay, Apple Pay and Google Pay. All payments are processed securely. See our Payment Policy for details.

Still have a question?

Email us at support@ellisandjune.com and we'll get back to you within 24 hours.