Shipping Policy

Thank you for shopping with Ellis & June. This page explains how and when your order reaches you.

Where we ship

We currently ship to addresses within the United States only. We are an online store and do not offer local pickup.

Shipping costs

Standard shipping is free on all orders, with no minimum spend.

Processing time

Orders are prepared within 1–3 business days. Orders placed after 5:00 PM ET, on weekends or on U.S. public holidays begin processing on the next business day.

Delivery time

Once shipped, most parcels arrive within 5–12 business days, for a typical total of 6–15 business days from order to doorstep. These are estimates from our carriers and are not guaranteed delivery dates.

Order tracking

When your order ships, you will receive an email with your tracking number. It can take 24–72 hours before the first tracking update appears. You can also follow your parcel on our Track Your Order page.

Delayed or lost parcels

If your order has not arrived within 15 business days, email us at support@ellisandjune.com with your order number. We will look into it with the carrier and, if the parcel is confirmed lost, send a replacement or issue a full refund.

Marked as delivered but not received

Please check around your home, with neighbours and at your mailroom first. If you still cannot find it, contact us within 7 days of the delivery date so we can open a claim with the carrier.

Address errors

Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible so we can correct it before your order ships. If a parcel is returned to us because of an incorrect or incomplete address, we will reship it once the correct address is confirmed.

Questions

Email us any time at support@ellisandjune.com.